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A Great Hosting Company

Friday, December 1, 2006 Posted: 10:17 AM JST

This year I moved several of my sites to Media Temple. Over the years I have had lots of troubles with hosting companies, so I was wondering how MT would work out. They are absolute magnificent. If you are looking for a new hosting service, or are dissatisfied with your current one, I can highly recommend MT. They are always ready to help you out, and really on the ball. What really blew me away is what happened this week:

MT recently started Grid-Server service, a service "using hundreds of servers working in tandem for your site, applications, and email" with 100 GBs of storage and 1 TB of short-path bandwidth. Sounds great, so I moved to this new Grid-Server last week. Unfortunately, this week the Grid-Server ran into all kinds of problems because of bugs found in BlueArc's Titan mass storage systems.

Service was slow, sometimes my sites could not be accessed, and there were some serious e-mail issues. Not only were all these issues resolved within 24 hours, but all users were kept up to date continuously. Sometimes at 10 minute intervals.

And to crown the experience, I received this very considerate e-mail just now:

Dear Kjeld,

Our records indicate that you recently opened up a support request related to an open incident, wide-spread problem, or known issue relating to (mt) Media Temple's new (gs) Grid-Server system. We want to apologize for the inconveniences this may have caused you.

We are compensating you 2 months of service as a concession for the troubles we may have caused you and your site. No action is required on your part. In the next 24 hours this will appear in your account in the form of a credit.

We will be announcing GRID MASTER RELEASE (v.1.1), and version upgrade which fixed hundreds of bugs and will dramatically improve your overall experience with this system.

(mt) Media Temple wishes to thank you sincerely for your patience during the course of these incidents. We believe the (gs) Grid-Server is an amazing system with new technology that has only begun to reach its real potential. Please look forward to announcements in the next few days relating to our new master release.

Thank you again.

Best Regards,

(mt) Media Temple
Hosting Operations


What else can you ask from your hosting service?

Finally, a hosting service I can trust and depend on. I love these guys!

(I have no connection with MT other than a customer, and own no stock in the company.)

Keywords: opinion_item

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